CASE STUDY
Sonata Digital Helped a Hospice Network
Stay Connected with Providers in the Field
By The Bay Health provides hospice, palliative, pediatric & skilled home healthcare to patients and families in the San Francisco Bay Area. While By the Bay’s providers already worked remotely, traveling to and from patients’ homes, the COVID-19 pandemic made effective online communication even more of a priority.
Sonata Digital worked with By the Bay Health’s marketing & communication team to reimagine its SharePoint intranet with intuitive, mobile-friendly navigation that allowed providers in the field to conveniently access forms, schedules, and contact information for support departments from their mobile phones, without having to pull out a laptop. We also used Power Automate to help automate and centralize various administrative processes that had previously been done manually, with emails and spreadsheets.
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Specific features of By the Bay Health’s redesigned intranet included:
- Mobile friendly interface for staff working in the field
- Sites for each service line and administrative department with forms, policies, and key contacts
- Improved blogging functionality for posting alerts and messages
- Forms library
- An automated ordering form for PPE
- A central, searchable directory of staff linked to Microsoft Azure with additional information on their specialties/skills
- A searchable/filterable list of pharmacies and other services, by hours and location
- A form to provide updates on which team members are unavailable on any given day
